Friday, May 21, 2010

Goodbye AT&T You SUCK

At our 2nd house, we've had AT&T DSL and phone for 4 years. It has steadily gone up in price every year and the service still sucked just as bad as the year before. Three and a half years ago, they raised the price for caller ID to $8/month from an already inflated $6/month. That was practically as much as the phone service itself cost. A little over 2 years ago, they jacked up the cost of DSL by 25%. More increases later, our latest bill for 1.5 Mbps service hit $28/month and with the land line, the total ended up over $43/month.

I gave them a call to see if they had any promotions for existing customers. Nope. Then I asked to cancel the landline and run naked DSL. The customer service rep tried her best to sell a load of bullshit. She said "Oh don't do that. This is what all of us here have - the landline and the DSL." "Well, to do that we'd have to disconnect your DSL and landline and we're not sure if we'd be able to reconnect your DSL to the same circuit." What the f*ck does that mean? Do they have some 5 year old kid pulling and connecting DSL lines for them? She tried to discourage that option. I said "So I'd be better off just canceling all my AT&T services.", to which she replied "No, you're better off leaving everything alone."

I gave AT&T the boot yesterday after we got Comcast 12Mbps service. To replace the landline, I picked up a second Magic Jack. Of course, I'm just trading one evil (AT&T) for another (Comcast), but then paying $35/month to run 1.5Mbps naked DSL would be just stupid - if AT&T would have actually been able to figure out how to connect it in the first place.